Export Stories to PDF Generates Blank Pages

I've found an SAP note that describes the problem several colleagues and myself are experiencing, exporting stories to PDF generates blank pages.

2188754 - Lumira Document PDF Export Generates Blank Pages | SAP Knowledge Base Article

However, this note specifies that it's for 1.25 32-bit and we're on 1.28.3 64-bit.  Regardless, the prescribed work-around of lowering the maximum java heap size doesn't seem to work.

Anyone have any ideas?

Thanks,

Josh