Hi All,
We have a scenario with Softphone (Avaya) + CTI adapter+ C4C, and user access via a server terminal.
Softphone (Avaya) is installed at the user’s local machine, and when a call is received, it is directed for the terminal server, which in turn sends the information to the CTI adapter.
As the adapter does not manage the ports and in this scenario, it recognizes only a single IP, it is not possible to identify different users and it gives out an error message when trying to send the call to different users.
Does anyone know if it is possible to make the CTI adapter identify different ports?
Any other suggestions for this scenario?
Many Thanks
Mônica Betini