Dear SD Experts,
I have one business scenario which I think is not unique to us.
Business scenario is simple and as follows-
1. 100 pc material sold to CustomerA @ $10/pc
2 Invoiced raised for 100 pc and $1000 payment term is 2% discount if paid within 7 days
3. Let us assume customerA in this case paid on 5th day., so eligible to get 2% ie $20 discount on $1000 invoice. Customer paid $980 against $1000 invoice and it is posted in SAP.
4. Now let us assume that after 2 months CustomerA returned 50 pc materials ( out of 100 pc) which he purchased earlier
My questions are-
a. How the processing clerk will know that there is a cash discount of $ 20 is involved during return processing in SAP? How he will know that customer actually paid $980 and not $1000 as per invoice
b. How the SAP system will ensure that amount to be credited to customer account against return is only $980/2= $490 only and not $1000/2=$500 as per invoice as a part of invoice processing?
Thanking you in advance for your replies.
Regards,