Hello Friends,
I am working on SAP Solution Manager 7.1 SP14. I am configuring ITSM - incident management, I have requirement of sent automatic email notification to reporter when priority of Incident get change.
In standard action SMIN_STD_MAIL_REPORTER there is condition object STATUS_CHANGE, which I use to detect change in Status of incident.
Is there any way to find-out change in Priority and sent email to reporter.
Thanks,
Sunny