Dear Experts,
We have completed the installation of SAP Contact center 7.0.9.0 on development server.
Currently client is using Avaya call center systems. Can we use the same Avaya switches to route PSTN calls to SAP contact center for our testing purpose ? Is this routing possible ?
As per installation example by SAP, in System Configurator, Under Call Switching->Trunks-> SIP Parameters-> SIP Transport Protocol is 'UDP', however in Avaya switch routing settings, transport protocols available in drop down list are TCP and TLS.
UDP is not present in that dropdown. So which transport protocol we can use ?
Regards,
Nikhil JS