Hi,
I am working in a project where currently EM is integrated with TM and CRM. There will be no events bi tracked from CRM to EM.
My question is for the external customers, the client does not want to have a web UI and instead they want to have a webservice engine where events can be tracked and traced for specific to customer service.
Can u kindly suggest how can I build up a template and various questions that I can ask to CS team so that we can track and trace in EM.